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Competency-Based Training Limitations: Why Competency Isn’t Enough

Class with adults looking bored

A staff member completes a training and passes the competency assessment. On paper, they are ready. But what happens three months later, when they need these skills during a high-pressure situation?  Understanding competency-based training limitations starts with recognizing that demonstrating a skill once isn’t the same as using it accurately and consistently. Competency matters, but … Read more

Supporting Siblings and Family Members After a Behavioral Crisis

Naturally, when a behavioral health crisis happens, people’s attention goes toward the person in distress. However, that doesn’t mean their loved ones don’t also need support once the immediate crisis has passed. Siblings, parents, and other close relatives may have had to make quick decisions under pressure and might feel uncertain that they did the … Read more

How Ethical Is Your Crisis Management Training?

White woman in blue shirt shrug her arms and shoulders

Sarah, a school counselor, was excited to begin her role supporting crisis intervention at her high school. Eager to build her skills, she enrolled in a one-day training that promised comprehensive certification. The program covered verbal de-escalation and physical intervention techniques, and by the end of the day, Sarah and her colleagues received certificates recognizing … Read more

Fluency Isn’t Optional—It’s Ethical: The Real Cost of “Good Enough” Crisis Intervention Staff Training

Upset sad young woman lying on couch

Imagine a staff member facing a rapidly escalating situation. They’ve completed crisis intervention staff training. They’ve practiced a few times. They can describe the steps. But when pressure hits, their performance breaks down. In behavior science, we know why: fluency hasn’t been reached. When it comes to crisis intervention staff training, that gap isn’t just … Read more

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