How to Measure Fluency in Crisis Response Training

Adult learners sit at desks in a classroom, several typing on laptops with printed charts nearby, as they look toward the front of the room.

It can be easy to know the right steps to take in a calm training environment, so staff members often complete crisis training and pass the knowledge check required to show they understand certain skills. But it’s not always clear whether that knowledge will translate into real-world crises.  Measuring training de-escalation effectiveness means looking beyond … Read more

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