Pivot Editorial Team

How to Measure Fluency in Crisis Response Training

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Adult learners sit at desks in a classroom, several typing on laptops with printed charts nearby, as they look toward the front of the room.

It can be easy to know the right steps to take in a calm training environment, so staff members often complete crisis training and pass the knowledge check required to show they understand certain skills. But it’s not always clear whether that knowledge will translate into real-world crises.  Measuring training de-escalation effectiveness means looking beyond … Read more

De-Escalation Training for HR Teams

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A man with glasses and a gray beard sits in a training session, listening calmly, with other participants blurred in the background.

Conflict is sometimes inevitable at work, but what begins as a tense exchange can also escalate quickly (Adham, 2023). Organizations that handle these situations well know how to slow a potentially dangerous situation down before it reaches boiling point.  De-escalation training for HR can help you and your company build new capabilities. For HR teams … Read more

Fluency vs. Familiarity Training: What’s the Difference?

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Two women face each other in warm, sunlit light, one smiling while the other gestures openly with her hands.

You can sit through multiple trainings and become familiar with topics like crisis-handling strategies and de-escalation. But familiarity with strategies doesn’t mean you’ll have access to that information and those skills in a high-stress situation. Knowing the appropriate response doesn’t always translate to using it efficiently and effectively.  This is the difference at the heart … Read more

What Is Fluency-Based Crisis Training?

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A participant viewed from behind raises her hand to ask a question while an instructor stands at the front of a training room.

You might know exactly what to do during a crisis when you’re sitting in the training room. But when a patient is yelling, a coworker needs help, and the situation is escalating quickly, accessing the skills you need can become much harder.  Fluency-based crisis training bridges the gap between knowing a skill and using it … Read more

Workplace Violence Prevention Training ROI: What HR Gets Wrong

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A woman in a dark blazer stands in an office and holds her palm out toward the camera in a calm stop gesture.

Most human resources (HR) leaders know workplace violence prevention training matters. But they might not always know how to justify it from a cost perspective.  The argument for this kind of training often centers on an organization’s potential costs if an incident occurs: legal exposure, workers’ compensation, regulatory penalties, and more. These numbers can be … Read more

Workplace Violence Prevention Training: An ABA-Based Approach

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A healthcare worker in navy scrubs practices a de-escalation stance with open hands toward an older man during a role-play, while a colleague observes holding a card.

Workplace violence is often far more preventable than many organizations treat it to be (Occupational Safety and Health Administration [OSHA], n.d.).  Traditional responses to workplace violence prevention training often rely heavily on policy, such as incident reporting procedures, security protocols, and OSHA workplace violence prevention guidelines.  These are all important measures, but policy alone can’t … Read more

Crisis Certification vs. Fluency: What to Ask Training Vendors

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Classroom with adults, male teacher pointing at student with their arm raised.

A crisis training certification looks good on paper; it satisfies a requirement and gives organizations something to point to when someone asks whether your staff is adequately trained.  But is crisis training certification enough? Potentially not. A certification can’t always determine whether your workers are prepared and ready to act under pressure.  Being certified and … Read more

What School Psychologists Need From a School Crisis Response Plan

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An adult professional female in a group with children.

A school crisis response plan gives employees a framework for how a school identifies, responds to, and recovers from a crisis. It defines roles and outlines procedures, establishing protocols that keep everyone safe when something goes wrong (Office for Victims of Crime, 2003).  For school psychologists, crisis response plans are vital for their day-to-day work. … Read more

Competency-Based Training Limitations: Why Competency Isn’t Enough

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Class with adults looking bored

A staff member completes a training and passes the competency assessment. On paper, they are ready. But what happens three months later, when they need these skills during a high-pressure situation?  Understanding competency-based training limitations starts with recognizing that demonstrating a skill once isn’t the same as using it accurately and consistently. Competency matters, but … Read more

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