Fluency vs. Familiarity Training: What’s the Difference?

Two women face each other in warm, sunlit light, one smiling while the other gestures openly with her hands.

You can sit through multiple trainings and become familiar with topics like crisis-handling strategies and de-escalation. But familiarity with strategies doesn’t mean you’ll have access to that information and those skills in a high-stress situation. Knowing the appropriate response doesn’t always translate to using it efficiently and effectively.  This is the difference at the heart … Read more

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